Delivery & Pickup

Delivery & Pickup Information

At Steel Frames & Trusses, Ensuring timely and precise delivery of quality steel and building products is crucial in the construction industry. If you have any specific questions or need assistance with anything related to steel frames, trusses, or building materials, feel free to ask. I’m here to help! 😊

How it works
We offer a wide range of flexible delivery and collection options tailored to meet the diverse needs of our customers across Australia. From depot collections for bulky items to courier deliveries for high-demand products, we’re confident that we have an option suitable for your project.

What happens when things go wrong
Transparency and communication are some of our core values. With a dedicated account management team, we ensure that every order is handled with care and precision. We get that things change, so please don’t hesitate to contact us directly so we can work together to find the perfect solution for you.

What to expect
When checking out, you’ll have several options: Depot Collection, Free Pickup, Courier, or Truck. Please refer to our Delivery Methods for guidance on selecting the option that best suits your needs.

Our Delivery Process

Choose_ your_ Delivery_Method Choose your Delivery Method

Select your preferred shipping option: Truck Deliveries, Courier, or Depot Deliveries.

Order_Received_image Order Received

Receive an email confirmation upon order placement.

Order_Sent Order Sent

Get a shipment notification with tracking details.

Updates For Order Updates For Order

Receive periodic updates on your order’s status.

Delivered_To_Customer Delivered to Customer

Once you received the order, Ensuring that orders are inspected upon receipt to ensure it meets your expectations. It helps us to maintain quality and satisfaction. It’s also reassuring that our customer support team is ready to assist with any issues or concerns.

Delivery Methods

We have a range of options available to accommodate the diverse needs of our customers. Please see below for the details of each service.

Depot Collection

We’ve partnered with BigPost to offer depot collection solutions nationwide. Simply specify your preferred depot during checkout to direct your order accordingly. Alternatively, feel free to contact us for assistance.

Eligible Products: Bulky and heavy grates and drains over 2m long are eligible for

Depot Collection: After entering your delivery details in our Checkout, you will automatically be suggested the closest depot

Pickup Locations:

Silverwater:
Steel Frames & Trusses, Builder’s Warehouse
20 Stanley Street Silverwater NSW 2128
(02) 9681 50 50 1800 STEEL 1, 1800 78335 1

Monday to Friday: 8 am–4 pm
Saturday & Sunday: Closed

Carlingford:
Steel Frames & Trusses, Builder’s Warehouse

751 Pennant Hills Road Carlingford NSW 2118
(02) 9740 1500

Monday to Friday: 5pm–10 pm
Saturday & Sunday: 8am–10 pm

Windsor:
Steel Frames & Trusses, Builder’s Warehouse
20 Stanley Street Silverwater NSW 2128
(02) 9681 50 50 1800 STEEL 1, 1800 78335 1

Cost: Free

Timeframe: Delivery times vary depending on the depot location, lead times and stock availability for your selected products. Deliveries to NSW can typically take 1-3 business days, while deliveries to WA may take 3-5 business days.

Delivery costs are calculated at checkout based on the closest depot to your selected address.  Please give us a call for further details. Timeframe

Free Pickup

We provide free pickup options at our Silverwater and Carlingford locations for convenient same-day solutions. Steel Frames & Trusses operates our Silverwater facility, while our sister company, Builder’s Warehouse, manages our Carlingford and Windsor location.

Eligible Products: Bulky and heavy grates and drains over 2m long are eligible for

Depot Collection: After entering your delivery details in our Checkout, you will automatically be suggested the closest depot

Pickup Locations:

Silverwater:
Steel Frames & Trusses, Builder’s Warehouse
20 Stanley Street Silverwater NSW 2128
(02) 9681 50 50 1800 STEEL 1, 1800 78335 1

Monday to Friday: 8 am–4 pm
Saturday & Sunday: Closed

Carlingford:
Steel Frames & Trusses, Builder’s Warehouse

751 Pennant Hills Road Carlingford NSW 2118
(02) 9740 1500

Monday to Friday: 5pm–10 pm
Saturday & Sunday: 8am–10 pm

Windsor:
Steel Frames & Trusses, Builder’s Warehouse
20 Stanley Street Silverwater NSW 2128
(02) 9681 50 50 1800 STEEL 1, 1800 78335 1

Monday to Friday: 8 am–4 pm
Saturday & Sunday: Closed

Cost: Free

Timeframe: For pickups from our Sydney warehouses, the usual timeframe is the next day for eligible orders. However, this timeframe may vary for special or custom items. Please contact us directly for more accurate

Courier

For smaller orders and deliveries across Australia, we rely on trusted third-party couriers.

Eligible Products:

Eligible items for courier delivery include:

– Grates & Drains products less than 2 meters in length

– Most Builder’s hardware items (excluding items in the Fasteners category)

– Orders with a total weight below the maximum limit are allowed via courier. Please contact us before placing your order to confirm the maximum weight allowance.

Items that are not eligible for courier delivery include:

– Structural Steel products

– Lintels

– Landscape and gardening supplies

– Any other items exclusively stocked at our Silverwater Builder’s Warehouse

Service Area:

Australia-wide for smaller orders and eligible items.

Cost:

Delivery costs are calculated at checkout based on weight, distance, and method. For more details, please contact us directly.

Time Frame:

Delivery times for courier shipments vary depending on the destination. You can expect your order to be delivered within 5 business days across all state/territory capital cities.

Please note that this estimate may change based on factors such as distance and logistics. For specific delivery timelines to your location, please contact us directly.

Truck

We operate our fleet of trucks and may also utilise third-party services for deliveries across Sydney Metro and surrounding areas.

Eligible Products

Items that are eligible for truck delivery include:

  • Structural Steel products
  • Lintels
  • Landscape and gardening supplies
  • Hardware
  • Grates & Drains (depending on availability)
  • Any other items exclusively stocked at our St Marys warehouse

Service Area

Available for Sydney Metro and surrounding areas and some ACT postcodes.

Cost

Delivery costs are calculated at checkout based on weight, location, and method. For more details, please contact us directly.

Timeframe

Lead times for items not considered pick and pack or not in stock are dependent on many factors and can change daily. While we can ensure your order is delivered ASAP, call our friendly service team to ascertain a specific timeframe once we have received

Please see our Standard Lead Times for an indication. Please contact our team prior to ordering should you have any concerns.

Service Area

Covering Sydney, we’re dedicated to delivering unparalleled service to every doorstep. Generally, We currently ship our pick-and-pack items across Australia. All custom, fabricated and structural items can only be delivered to NSW and the ACT. See the below table for the specifics. We do not offer International shipping at this time.

Sydney Metro

We offer delivery services for all items within the metro Sydney area.

NSW & Greater Sydney

We deliver all products. Depot collection is available for all items.

Australia

We only deliver small items nationwide for eligible items via courier. Truck deliveries for larger items is available for Sydney Metro and surrounding areas and some ACT postcodes.

FAFAQs

We take pride in our exceptional delivery service, ensuring your steel products reach you efficiently and safely. Here’s everything you need to know about receiving your steel.


What’s a Pick & Pack item?

Most items on our website are considered pick-and-pack items unless they are custom-made (such as custom drains) or need to be fabricated (such as items from our Structural Steel category)

Does someone need to be home?

For courier deliveries, it’s essential to have someone present to receive the order and ensure its safe delivery to your doorstep. In most instances, if no-one is home and cannot be contacted then the delivery will be returned to the depot and a calling card will be left, another delivery fee may be charged if contact is not made and goods are returned to us. To sure ensure speedy uncomplicated delivery please provide us with a contact phone number. Most deliveries do not require anyone to be home, if the courier company feels it safe to leave, they will leave the item.

How Can I Track My Order?

Once you place your order, you’ll receive a live tracker to keep you updated on its status. Our dedicated account management team is always available to assist you with any queries or concerns you may have.

We will send out at least one email notifying you of your tracking number and which courier company it was sent with. You may also get one from the freight forward company and one from the actual courier company.  We suggest you contact the courier company first if you do not receive your item. If this is unsuccessful, please contact our office for help.

Does someone need to be at the job site?

In the case of structural steel, lintels, and T-bars, it’s necessary to have someone present at the job site to receive and inspect the delivery. With truck delivery, our Hiab Loader Cranes will be there to deliver the steel, even if no one is there.

When Will I Get My Order?

The timeframe for receiving your steel order may vary depending on the delivery method chosen. 

  • Depot Collection: Delivery times vary depending on the depot location. For instance, deliveries to NSW typically take 1-3 business days, while deliveries to WA may take 3-5 business days. 
  • Free Pickups: For pickups from our Sydney warehouses, the usual timeframe is the next day for eligible orders. However, this timeframe may vary for special or custom items.
  • Courier: Delivery times for courier shipments vary depending on the destination. You can expect your order to be delivered within 5 business days across all state/territory capital cities.
  • Truck: Delivery times for truck shipments vary depending on the destination. [Info required]

Please note that these timeframes are estimates and may be subject to change based on factors such as distance and logistics. For specific delivery timelines to your location, please contact us directly.

We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. All courier companies nominated may change if we deem it to be necessary for whatever reason.  We will endeavour where possible to dispatch the item out with the chosen courier company.  Unfortunately, we are unable to guarantee time of delivery.

Do I need equipment to receive items?

Our trucks have Hiab cranes to handle large quantities of steel. If opting for pickup, our experienced team can assist with loading using our forklift, ensuring a smooth and hassle-free process.

Post Purchase Support

Our commitment to customer satisfaction doesn’t end with the delivery of your order. Our dedicated support team is here to provide assistance and address any post-purchase queries or issues you may encounter.

Shipping Policy

It is the customer’s obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will not be held liable for any loss or damage resulting from late delivery. We offer insurance as an option.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place

If when ordering a product is out of stock, we will send you an email notifying you of this and an expected time of delivery.

Steel Frames and Trusses P/L reserve the right to cancel the order if the website determined shipping rate is less than the actual cost of delivery.

Still have a question?